Know what your agents are doing in the real world.

Once agents are live, quality and compliance need continued attention. See patterns across conversations, inspect the evidence behind a concerning interaction, and turn production findings into stronger tests.

Track quality and compliance as distinct signals.
Investigate flagged conversations and the reason for concern.
Prioritize what to test again as behavior changes.

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CProduction review / Conversation evidence

Illustrative interface

QualityReviewing outcomes

CompliancePolicy finding

Conversation excerpt · Customer account update

“I’ve updated your account with the new details.”

Review required: the agent acted before completing the required identity check.

Pattern: account updates flagged for reviewInvestigate →